GoodRx Reviews

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  1. 12 reviews
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Extremely impressed!

5.0
Through fault of my own, I wasn't aware that I had signed up for GoodRx Gold and was being charged $5.99 per month since January of 2021...On July 20, 2021, I called their customer service to cancel and was treated very nice. I was also given a refund for the months I was unknowingly charged. Most company's are interested in YOUR money...I can tell that this company has integrity and if I should purchase a drug discount plan, it will be GoodRx. Thank you so much for the great experience!

User's recommendation: Great company.

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ID
#2698309 Review #2698309 is a subjective opinion of poster.
Pros
  • Great customer service experience
New Reviewer

Personal Experience

3.3
Good RX used to be a much better site. When I first started using this site, one could enter their insurance plan and Good RX advised whether it was better to use your plan or use their coupon. That feature is no longer available.

User's recommendation: Do your own research. Do not rely on Good RX alone.

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1 comment
#2032746

Hello Martin, Thank you for taking the time to provide us with your feedback, and we apologize for any inconvenience this has caused you. We will pass this along to the appropriate departments!

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ID
#2644957 Review #2644957 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Product
Goodrx Website

1.0
I saw an ad for Good RX that stated the medicine that I was needing would be $38 for a month's supply. So, I signed up hoping to take advantage of the pricing from Good RX. I submitted my prescription at the pharmacy they recommended, only to be informed that the price...
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3 comments
#2021451

Hello! We're sorry to hear about the issue you've experienced at the pharmacy. Please fill out this secure form if your prescription is on file at the pharmacy so that we can look into this for you immediately: http://bit.ly/2NutN6U

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#2593442 Review #2593442 is a subjective opinion of poster.
Location
Debary, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

3.0
Update by user May 27, 2021

My, not sure if Pissed Consumer did the trick or someone at Goodrx had a change of heart, but suddenly my request for a refund was granted.So, I will happily change my review of Goodrx to a rating of highly satisfied. True, the medication did not work for me, but I...

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1 comment
#2019311

Hi Norman! We are happy to hear that your issue has been resolved, and apologize again for the inconvenience you experienced.

If you have any further questions, feel free to give us a call at 888-799-2553! We are open Monday-Sunday, between the hours of 8AM and 7PM CT.

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0 0
ID
#2571192 Review #2571192 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Somewhat slimy
Loss
$87
Preferred solution
Full refund
New Reviewer

Being charged $5.99 to two different accounts

Ihave not subscribed to GoodRX and would appreciate $5.99 be returned to my Capital One account ending in 6839 and also my bank account ending in 0924. Thank you. Beverly Crawford
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1 comment
#2009514

Hi Beverly! It sounds like you have an active GoodRx Gold account.

We would be happy to assist you in cancelling and refunding this membership - please give us a call at 1-855-487-0694. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

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0 0
ID
#2533740 Review #2533740 is a subjective opinion of poster.
Cons
  • Did not subscribe
Loss
$12
Preferred solution
Full refund

DONT DISCOUNT NEW BRAND SCRIPTS

1.2
The prices here are the same for REGULAR FREE GOOD RX. NEWER BRAND scripts are substantially higher priced than other discount cards I.E.: AARP I was CHARGED on my bank account 5 months in a row for a card that I never ordered. All I got was the free card thru the mail.

User's recommendation: Watch your bank account closely. These folks seem to be scammers.

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2 comments
#2009338

How did they get your bank info to charge you?

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0 0
#1996081

Hi! We're so sorry for the inconvenience! Please give us a call at 1-855-487-0694, and we will investigate immediately!

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#2470999 Review #2470999 is a subjective opinion of poster.
Location
Temperance, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Charged amount

I was on the website and was about to place my order for a prescription but decided against it and you still charged me $39. I didn't proceed with checkout or receive any medications.
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1 comment
#1995698

Hi Samantha! Please contact our support team at 1-855-268-2822 so we can assist you with your specific inquiry. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

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0 0
ID
#2469350 Review #2469350 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund
New Reviewer

The app required me to give my credit card information to get the coupons and my pharmacist seeing what I was doing she said that that was not necessary and I'm very upset about this I would like my subscription canceled immediately my email address is...
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1 comment
#1995335

Hi Susan! We are so sorry for the confusion.

To use our free coupons, you don't need to make an account or put in any information - just search a drug and open a coupon to see for yourself! The prompts you are seeing are for our GoodRx Gold membership, which does require an account and a monthly fee. You can use GoodRx without signing up for Gold. We have now cancelled your GoodRx Gold account, and refunded all charges.

You will receive a refund notification for each refunded charge in a separate email. Feel free to give us a call at 1-855-487-0694 if you have any further questions or concerns!

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ID
#2464204 Review #2464204 is a subjective opinion of poster.
Preferred solution
Full refund

Difficulty applying

I tried about 10 times to apply for GoodRx Gold membership - I was prevented from doing so: the confirmation emails' code numbers, which I received, to fill in the final blank, were all not accepted. Also, the customer service rep. was worse than of no help, actually an embarrassment to your company!
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1 comment
#1993715

Hi! We are so sorry to hear about the trouble you've experienced.

Please give us a call at 1-855-487-0694, our GoodRx Gold Advocacy Team would love to assist you. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

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0 0
ID
#2450993 Review #2450993 is a subjective opinion of poster.
Location
Edmond, Oklahoma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

False advertising

1.0
Update by user Feb 16, 2021

Have not been contacted

Original review posted by user Feb 16, 2021
You have on Goodrx the price of medicine and Kroger will not honor the price. They said that OFTEN your prices are WRONG. Why do you post prices that are incorrect and that will not be honored? The med.. Floxetine 20mg 90 caps. Your price..$6. Their price ..$9 Date .. 2/12/2021 Store name.. Kroger Store Address .. 702 Winfield Dunn Parkway Sevierville,TN 37876 I have also purchased the Kroger discount card from your company. ($36. per year) PLEASE correct this issue. And let me know what has been done about it.
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1 comment
#1990458

Hello Sheila! Thank you for bringing this to our attention, and we apologize for the inconvenience this has caused you.

We reached out to the Kroger pharmacy, and it seems that they processed your Kroger Rx savings card rather than a GoodRx coupon, so we are unable to troubleshoot any further on our end. Please contact Kroger support directly at 1-855-912-6346 to further investigate the issue.

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1 1
ID
#2422978 Review #2422978 is a subjective opinion of poster.
Loss
$3
Preferred solution
Stop lying
New Reviewer

Illegal transaction

2.0
Did not authorize any payment this needs to stop now, or will have legal proceedings to this transaction. 5.99 charge will stop by 2/16/2021 STOP IMMEDIATELY OR I WILL SUE!!!

User's recommendation: This is a shady company, they took my money at 1:00 am in the morning without permission.

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1 comment
#1990461

Hi Ela! We would be happy to help you cancel your GoodRx Gold account and offer you a refund.

Feel free to give us a call at 1-855-487-0694, our GoodRx Gold Advocacy Team would love to assist you. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

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0 0
ID
#2422485 Review #2422485 is a subjective opinion of poster.
Cons
  • Steal money
Loss
$6
Preferred solution
Full refund
New Reviewer

Need to make a payment

I need to make a payment with a different card. I am in need of my medication. It is ready to be picked up, but I can't afford it. Please help
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1 comment
#1990462

Hi Olia! Please give us a call at 1-855-487-0694.

Our GoodRx Gold Advocacy Team would be happy to assist you with updating your payment information. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

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0 0
ID
#2400132 Review #2400132 is a subjective opinion of poster.
Pros
  • Good prices
Preferred solution
I need to make a payment so that I can get my medication. PLEASE

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Deceptive coupon price for Fred Meyer

1.0
Fred Meyer coupon price from good rx for my medication was $60.67 for one month. I print coupon out that morning went to Fred Meyer and good rx according to them was $87.34. Quite a price difference. Would really appreciate getting the actual price closer to what is actually being charged. Due to that deception, I am transferring my prescription to Walgreens. Very unhappy.

User's recommendation: Watch price differences of coupon and actual price charged. I ended up paying $26 67 more. Quite the price differnece.

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2 comments
#1990944

Hi Karen! We're unable to send you a private message at this time, however, we'd love to look into this issue for you.

Please fill out this form and we will be sure to investigate immediately. https://support.goodrx.com/hc/en-us/requests/new?ticket_form_id=360001432931

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0 0
#1990463

Hi Karen! We are so sorry to hear about the issue you've experienced at Fred Meyer pharmacy. We've sent you a private message directly to investigate further.

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0 0
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ID
#2391740 Review #2391740 is a subjective opinion of poster.
Product
Goodrx Coupon
Loss
$27
Preferred solution
keep pharmacies honest. try to have accurate price for prescriptions. $26.67 above the price on coupon is way off.
New Reviewer

Unable to use home delivery function supplied by pharmacy

Used GoodRx to help purchase prescription medication from CVS pharmacy. Informed by CVS pharmacy that GoodRx does not allow home delivery of prescription purchased through its services. What an inconvenience, especially during a pandemic!

User's recommendation: Only use GoodRx if minimizing contact is not a priority.

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ID
#2373360 Review #2373360 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

To cancel subscription

We keep receiving shipments from a precious resident at our property. Please stop sending them to our house
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ID
#2369947 Review #2369947 is a subjective opinion of poster.
Location
Richmond, Virginia