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GoodRx is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Contact GoodRx Customer Service

How to Reach a Person at GoodRx

Verified Contact Information

Toll-Free Number:

  • 1-888-799-2553
    For GoodRx
Call customer service
Send Message

Customer Service:

  • 1-855-487-0694
    For GoodRx Gold
  • 1-855-268-2822

GoodRx Emails:

Customer Service
Customer Service
Legal
Privacy Inquiries

GoodRx Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular GoodRx Phone Number
1 (888) 799-2553
Average Hold Time
00:03:11
Average Calls duration
6 minutes
Most Popular GoodRx Email Address
support@goodrx.com
GoodRx Live Agent Availability
27% of callers successfully reach a real person
Issue Resolution Rate
Low (31% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact GoodRx?

Most Popular Number:

(888) 799-2553
For GoodRx
Total calls: 279 Issues resolved: 27 Last call: May 8, 2026

To contact GoodRx customer service, call their toll-free number, 1-888-799-2553, and get quick assistance for on-call subject-specific matters. GoodRx Gold members can also use other GoodRx customer service numbers, such as 1-855-268-2822 and 1-855-487-0694. These phone numbers work seven days a week, from 6 AM to 9 PM CT. Users who wish to contact GoodRx customer support by visiting their corporate office can reach them in person. It is at 2701 W. Olympic Blvd, Santa Monica, California 90404. They also have another location in San Francisco, CA 94107-1459, where users can visit the officials and get immediate help.

To access GoodRx support via email, use the address support@goodrx.com. This address is preferable for written communication or queries that require detailed explanations. For legal subject matters, use the GoodRx support email, legal@goodrx.com, to reach their legal team directly. The separate email options ensure your concerns are directed to the appropriate department, facilitating a quicker response.

Other than using the GoodRx customer service number, customers can also list their concerns via the GoodRx app. To do so, download the app and log in to your account. Once logged in, access the support features and contact the support team for assistance. Direct access through the app makes it hassle-free for users to get help quickly. However, if you fail to receive a suitable response through the app, there are other ways to seek help. Try calling their customer service numbers or email them.

The GoodRx website offers various options for clear guidance on how to reach out for assistance, ensuring quick help to users. The website features a comprehensive FAQ section and online resources, allowing users to find answers without waiting for a response and making it user-friendly for resolving issues.
The GoodRx website lists sections where users can share feedback, which is an important part of improving their services. You can give suggestions regarding your experience and submit them on the website. The support section has many different ways to contact the customer service team, such as by email or submitting an inquiry form. If you still require enhanced assistance, reach out to their support team for further help that is necessary for your needs.

PissedConsumer Club

Contact Information

GoodRx Website:

GoodRx Help Center:

Corporate Office Address:

GoodRx, Inc.
2701 W. Olympic Blvd
Santa Monica, California 90404
United States

Other Info (opening hours):

Hours: Monday through Sunday from 6am to 9pm CT.Other Location: SAN FRANCISCO, CA 94107-1459, US

More contact details

Summary of GoodRx Customer Service Calls

1.1K TOTAL
CALLS
05:34 AVG CALL
DURATION
31% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GoodRx?

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel please”
  • “Cancel subscription”

Request for Information Question:

  • “Trying to update y account”
  • “Checking price charged”
  • “Check on prices”

Payments and Charges Question:

  • “The discount is not working”
  • “Unauthorized payments”
  • “Re coupon”

Account Question:

  • “I told last month no more subscriptions and you did anyway”
  • “Rewards redemption issue”
  • “Membership”

Cards Question:

  • “To use good rx card”
  • “Lost card do I need a new one”
  • “Lost my card”

Product/ Service Question:

  • “Can't access Ur website”
  • “Complaint on the Kerrville CVS”
  • “How does it work”

Shipping and Delivery Question:

  • “I signed up for home delivery of Synthroid and want to make sure it went through. I entered my doctor’s info.”
  • “Never received prescription”
  • “Where is my card. I never received a card. I paid and upgraded to gold”

Website/ Application Question:

  • “App not working”
  • “Having trouble with website”
  • “Website is not working properly will not let me complete my order”

Staff Question:

  • “Want to use this service”
  • “Customer service”
  • “Because I need customer service”

Refund Question:

  • “Refund”
  • “I need my money back”
  • “Membership refund”

Return/ Replace Question:

  • “Why does the price of the Premarin change every month”
  • “Changing email”
  • “Change amount of people”

Other Question:

  • “Wecovy treatment”
  • “CVS wants 1400.00 for meds”
  • “Good RX not honoring prices at Sam’s Club”

Compare GoodRx Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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