GoodRx
GoodRx Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoodRx reviews show a 4.7 star rating from 43 customers, 62% would recommend; consumers are mostly satisfied despite mixed rating distribution.
Key Takeaways for Future Customers
- GoodRx can save on prescriptions but Gold membership problems and pricing mismatch reported.
- Expect to contact customer service for billing, refunds, or subscription issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, unauthorized charges, refunds, and hard-to-cancel subscriptions.
- Poor or unresponsive customer service and pricing not honored at pharmacies.
Positive Feedback
Many note good discounts, helpful telehealth and occasional excellent, courteous reps who resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoodRx reviews show a 4.7 star rating from 43 customers, 62% would recommend; consumers are mostly satisfied despite mixed rating distribution.
Key Takeaways for Future Customers
- GoodRx can save on prescriptions but Gold membership problems and pricing mismatch reported.
- Expect to contact customer service for billing, refunds, or subscription issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, unauthorized charges, refunds, and hard-to-cancel subscriptions.
- Poor or unresponsive customer service and pricing not honored at pharmacies.
Positive Feedback
Many note good discounts, helpful telehealth and occasional excellent, courteous reps who resolve issues.
Media from reviews
Turn one complaint into a collective action
Philadelphia, Pennsylvania
The discount is not working
The discount did not work as expected. I called the GoodRx customer service support number and still nothing. I had to cancel my Gold membership.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Can’t get registered on line it won’t process my payment
I tried to call and hung up by accident. I didn't want to start over!
Can someone call me? What would you like me to say?
User's recommendation: ? Be careful don’t get old! Either one of these recomp!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Cancel subscription
- - The call went dead with no sound.
- - I didn't know I was paying monthly.
- - I can't access my bank account.
- - Hours reduced; I can't afford this.
Someone picked up the phone, then it went dead. No sound or anything.
Initially, I was unaware that I was paying for a monthly subscription.
I have not been able to get into my bank account. As my hours have reduced, I cannot afford this.
- Depending on the drug or prescription
- Most of my prescriptions were still to high to purchase monthly
Preferred solution: Cancel the subscription I don't really use GoodRx. My prescriptions are at the health center.
User's recommendation: All was be aware of charges to your accounts. Money does not have the full value it use too.
We're sorry to hear you ran into an issue. Our team would be happy to provide you with assistance!
Please give us a call at 855-526-3318, or send us a message through the message center. Additionally, you can email us, at support@goodrx, with your request and account details.
Olney, Texas
Bad experience
The GoodRx website overstated the regular pharmacy price and the savings was only about $2. I had an issue and emailed GoodRx customer service and they never replied.
User's recommendation: I'm done with them.
We're sorry to hear about your negative experience. For pricing discrepancies, please give us a call at 888-799-2553.
Our team is available Monday through Sunday from 6am to 9pm CT. and would be happy to work with the pharmacy on your behalf!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dauphin, Manitoba
Hard to cancel!!
They need a customer service number that they advertise so you can call for any problems. An easy way to call and complain or resolve issues.
Preferred solution: Full refund
User's recommendation: Customer service # !!!
Hello, LeAnne. You're welcome to give our GoodRx Gold support team a call at 855-487-0694. They're available Mon-Sun, from 6 AM to 9 PM CT.
Can not find the welcome price of 19.07 which is why I signed up
This is very mis leading the price change several times will not be using this because it is not a truthful service
Thank you for feedback, Madelyne. GoodRx coupons reflect pharmacy prices, which can fluctuate between new prescriptions and refills.
While we provide price comparisons, we do not control these changes, as pharmacies, manufacturers, and distributors set these pricing adjustments.
We do our best to hunt down the lowest available prices when we can but we do understand your frustrations. In case it helps, we also provide information and links to the manufacturer coupons and other resources below the coupon listings on https://goodrx.co/savings.
Nashville, Tennessee
App not working
- - App has not worked for days to find the cheapest prescription prices.
- - Support is hard to reach; calls never rang and no one answered after 10 minutes.
I depend on this app to find the cheapest price for prescriptions and it has not worked for several days now. You have to jump through hoops to try to get to talk to someone and then the phone never rang so subsequently no one ever answered after waiting about 10 minutes, I finally gave up and hung up
We apologize for your bad experience; we would like to look into this. Please email us at ios@goodrx.com or android@goodrx.com, depending upon your device, with screenshots or a screen recording of the issue you're experiencing, your full name, and the email address associated with your account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe rep I spoke with was totally clueless.
Yes I’ve contacted the company but the person I spoke with didn’t have a clue or could not answer my question. I get emails with Good Rx and there are subjects I would Ike to read but. when you go the page, it states page cannot be found.
I have never had a problem with customer reps before but this rep had no idea and kept asking about rx when I called about a totally different issue, she would test anyones patience
Thank you for bringing this to our attention, Masai. We will review this internally so we may improve the GoodRx services.
Should you need assistance in the future, please give us a call at 888-799-2553 or email us at support@goodrx.com. We'd be happy to help!
Santa Ana, California
The person that I talked to was very helpful and courteous.
I would like to know if I could get a cupón for Fluticasone Propionate inhalation aerosol 220 mcg for a dog
Hello! A GoodRx coupon can be used for a pet's prescription, as long as it can also be filled for a human.
More information here: https://goodrx.co/petsavings. We currently only have a dosage of 16g of 50mcg listed for fluticasone propionate: https://goodrx.co/fluticasone-propionate.
If you need further assistance, please give our GoodRx support team a call at 888-799-2553. They're available Mon-Sun, from 6 AM to 9 PM CT.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
Your doctor left chat, there was no care given, next time i’ll use callondoc, at least they refund
Ive paid for an appointment 19.99$ nobody showed up and the appointment was over, never got my money back, dont recommend this service
We understand your frustrations and appreciate your patience, Bohdana! Please note that our GoodRx Care message center is not a live chat.
It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours.
If you still have yet to be assisted, please give us a call at 888-799-2553. We's be happy to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnknown charge on credit card
Unknown charge on my credit card for $9.99 from February 5, I did not make any such purchase yesterday
User's recommendation: Have a 24/7 customer service team
We'd be happy to look into this for you, Clytee! Please give our GoodRx Gold support team a call at 855-487-0694. They're available Mon-Sun, from 6 AM to 9 PM CT.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuit subscribing
I no longer need the gold subscription.
I have insurance which covers my pharmacy visits. I enjoyed using you service.
We're glad we could be there to assist you when you needed us! If you would like assistance cancelling your GoodRx Gold account please give us a call at 855-487-0694. We are available Monday through Sunday from 6am to 9pm CT.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Ocoee, Florida
I received my prescription a couple of hours later, and the service was excellent!!
My prescription. I can't get any info on where to p/u because I can't confirm my email the way you have set-up.
User's recommendation: I definitely, recommend.
Please give our GoodRx support team a call at 888-799-2553, so they can assist you with picking up your prescription. They're available Mon-Sun, from 6 AM to 9 PM CT.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGabapentin 300mg
Very helpful! I really appreciate all the information.
The rep was informed and very patient. Thanks so much.
- All pros
- N o cons
Preferred solution: Drug cost
We're glad we could assist you, Michele!
Schenectady, New York
Disrespectful and willfully ignorant call center staff
- - Upgraded to Gold, but benefits not enabled.
- - Spent hours on calls, transferred to six people and a supervisor, still unresolved after two days.
Upgraded to Gold membership as it seems I had no other choice. Then none of the benefits were enabled on my account.
I spent 3 HOURS getting transferred around their call center, spoke to SIX PEOPLE, 1 Supervisor (who was the worst person) to STILL after 2 days not have resolved the membership issues. They sure collected all of the payment though! Doesnt seem like a truly legitimate service anymore, and it was shocking how openly rude and unprofessional they are by phone. Over simple questions?
The telehealth services are the only redeemable service they have, and from actual professionals.
If you ever need a headache or migraine, just call their 1-855 number. Or just slam your head into a wall, its the same feeling!
User's recommendation: Shop around, because if you ever need help with a script- their call center is a LOST CAUSE. It’s pure *** calling for support.
We're sorry to hear about your negative experience. We would be happy to look into this please send us an email at support@goodrx.com. Please be sure to include your full name, the email linked to your account, as well as any other details.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey went from $5 per month to $7.25 and charged me for a full year without my permission.
I signed up for $5 per month and they charged me for a full year at $7.25 per month without my permission.
Preferred solution: Price reduction
User's recommendation: Be careful.
We're sorry to hear about this error, Patrick; we would be happy to look into this for you. Please give us a call at 855-487-0694. We're available Monday through Sunday from 6am to 9pm CT.
Brands Related to GoodRx
Companies Similar to GoodRx
DrugBank
SingleCare
“As I read it when I was finished filling out the form and the girl had told me it would be five dollars...“
BuzzRx
Express Scripts
“I began the process of filling my brand-name prescription in mid-December 2025. Since then, I have run...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello there! For assistance, please give us a call or send us a message through the message center.
We'd be happy to help! Additionally, you can also send us an email at support@goodrx.com.