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Verified Reviewer
New Reviewer

Could not speak to a live person. Chat wanted my cc info to talk with a tech guy. Sounds like a scam!!

Signed in to obtain app. Once received, it had me log in. Once logged in, stated it wanted to make sure they had the right info. Then, it kept stating the email was already used. Am I in or not?????
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1 comment
#2180112

Hello Robbie, we apologize for the frustration and confusion. Please give us a call, our Advocacy team would be happy to investigate this further and set up a new account. We can be reached at 888-799-2553, and are open Monday – Sunday, between the hours of 8 AM and 7 PM CT.

ID
#3557256 Review #3557256 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

They keep charging my credit card, and yet I seem to have no account with them

This company keeps charging my credit card $5.99 a month. However per the website, I have no account with them. This is ridiculous! Also, no links or Customer Service phone numbers on website.

User's recommendation: Stay away.

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1 comment
#2140667

Hello there! We apologize for the frustrations of unexpected charges on your card.

Please reach out to our Advocacy team; they will be able to process refunds and remove your card from our system. Our team can be reached at 888-799-2553!

We are open Monday – Sunday, between the hours of 8 AM and 7 PM CT. Please let us fix this for you.

ID
#3379841 Review #3379841 is a subjective opinion of poster.
Location
Loveland, Colorado
New Reviewer
Kept calling and messaging but no one was replying. I had a prescription that I needed urgently but thanks to the extremely customer service I didnt get even now User's recommendation: Go to a doctor in person or look for something else
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2 comments
#2098014

Hello there, we are so sorry you had a bad experience with goodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Feel free to send us a message through our app or give us a call at 415-237-**** and we'll be happy to help.

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ID
#3109942 Review #3109942 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Steal money
Preferred solution
I needed my prescription urgently but no one is taking that seriously

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Verified Reviewer
New Reviewer

Unreliable advertisement for the mentioned discounted pricing.

GoodRx - Unreliable advertisement for the mentioned discounted pricing.
I have an on-going prescription at Rite Aid for an over-the-counter item that I have never been able to get the GoodRx coupon stated price nor my GoodRx membership card price when purchasing my prescription. Rite Aid Pharmacy told me that they can only honor the prescription price for items that are in their system and will not accept my coupon or membership card prices. The price difference that I have to pay is, on average, is about $.86 more than the coupon stated price and about $1.00 more than my membership card price. I asked the GoodRx phone Rep why is there a difference, her reply was that the additional amount was taxes? This item is not tax able!

User's recommendation: Don't trust the GoodRx ads, and beware of their pricing structure.

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ID
#2922362 Review #2922362 is a subjective opinion of poster.
Pros
  • Sometimes the price is worth the work
Cons
  • Priced items are always more than advertised
Preferred solution
Price reduction
I saw an ad for Good RX that stated the medicine that I was needing would be $38 for a month's supply. So, I signed up hoping to take advantage of the pricing from Good RX. I submitted my prescription at the pharmacy they recommended, only to be informed that the price...
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3 comments
#2021451

Hello! We're sorry to hear about the issue you've experienced at the pharmacy. Please fill out this secure form if your prescription is on file at the pharmacy so that we can look into this for you immediately: http://bit.ly/2NutN6U

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ID
#2593442 Review #2593442 is a subjective opinion of poster.
Location
Debary, Florida

DONT DISCOUNT NEW BRAND SCRIPTS

The prices here are the same for REGULAR FREE GOOD RX. NEWER BRAND scripts are substantially higher priced than other discount cards I.E.: AARP I was CHARGED on my bank account 5 months in a row for a card that I never ordered. All I got was the free card thru the mail.

User's recommendation: Watch your bank account closely. These folks seem to be scammers.

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2 comments
#2009338

How did they get your bank info to charge you?

#1996081

Hi! We're so sorry for the inconvenience! Please give us a call at 1-855-487-0694, and we will investigate immediately!

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ID
#2470999 Review #2470999 is a subjective opinion of poster.
Location
Temperance, Michigan

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Verified Reviewer
New Reviewer

False advertising

Update by user Feb 16, 2021

Have not been contacted

Original review posted by user Feb 16, 2021
You have on Goodrx the price of medicine and Kroger will not honor the price. They said that OFTEN your prices are WRONG. Why do you post prices that are incorrect and that will not be honored? The med.. Floxetine 20mg 90 caps. Your price..$6. Their price ..$9 Date .. 2/12/2021 Store name.. Kroger Store Address .. 702 Winfield Dunn Parkway Sevierville,TN 37876 I have also purchased the Kroger discount card from your company. ($36. per year) PLEASE correct this issue. And let me know what has been done about it.
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1 comment
#1990458

Hello Sheila! Thank you for bringing this to our attention, and we apologize for the inconvenience this has caused you.

We reached out to the Kroger pharmacy, and it seems that they processed your Kroger Rx savings card rather than a GoodRx coupon, so we are unable to troubleshoot any further on our end. Please contact Kroger support directly at 1-855-912-6346 to further investigate the issue.

ID
#2422978 Review #2422978 is a subjective opinion of poster.
Loss
$3
Preferred solution
Stop lying

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Deceptive coupon price for Fred Meyer

Fred Meyer coupon price from good rx for my medication was $60.67 for one month. I print coupon out that morning went to Fred Meyer and good rx according to them was $87.34. Quite a price difference. Would really appreciate getting the actual price closer to what is actually being charged. Due to that deception, I am transferring my prescription to Walgreens. Very unhappy.

User's recommendation: Watch price differences of coupon and actual price charged. I ended up paying $26 67 more. Quite the price differnece.

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2 comments
#1990944

Hi Karen! We're unable to send you a private message at this time, however, we'd love to look into this issue for you.

Please fill out this form and we will be sure to investigate immediately. https://support.goodrx.com/hc/en-us/requests/new?ticket_form_id=360001432931

#1990463

Hi Karen! We are so sorry to hear about the issue you've experienced at Fred Meyer pharmacy. We've sent you a private message directly to investigate further.

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ID
#2391740 Review #2391740 is a subjective opinion of poster.
Product
Goodrx Coupon
Loss
$27
Preferred solution
keep pharmacies honest. try to have accurate price for prescriptions. $26.67 above the price on coupon is way off.

Insulin Prices

What the *** You people more than triple what my co-pay is with Medicare. Not a drug I can live without, Type2 diabetic.

User's recommendation: Check the prices for your meds before you submit them to GoodRx! In my case they were hundreds more than my co-pay.

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ID
#2309276 Review #2309276 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Cannot sign up on line

Your on-line sign up is totally worthless!!!!! When I try to type in my name it always comes up with my e-mail address and when I try to type in my address it goes to my e-mail address. There is no possibility of typing the name and address to order a card. This is a stupid way of getting customers since one cannot sign up. This needs to be corrected at once!!!!!!! If this is any indication of how the rest of your company works, it is a COMPLETE FAILURE.

User's recommendation: Call to get anything sensible done i.e. sign up!!!!!!!

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ID
#2308556 Review #2308556 is a subjective opinion of poster.
Cons
  • Horrible customer service
Preferred solution
Learn to have customers sign up correctly!!!!!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Submitted scripts to CVS and Walmart, both claim they do not honor discount cards of any type. CVS said Good rx does not re-imburse them

WALMART said they do not take discount cards of any type. Multiple CVS locations told me they will no longer deal with Good RX because they do not get Re-imbursed.

User's recommendation: check pharmacy first.

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ID
#1924163 Review #1924163 is a subjective opinion of poster.
Product
Goodrx Coupon
New Reviewer

Checked it out, No real savings!!

Insulin prices are ALL over $300.00, but Walmart has 3 insulin’s for $28.44! Please, listen to the ads and don’t fall for their hype and lies! There used to be truth in advertising, but it’s gone! It’s bad enough that our government officials take campaign funds from drug companies and the gun industry, when other countries have MUCH lower prices!!! And better laws! Facebook hosts so many companies, but those sites do NOT allow member comments! If a company is so big that they don’t care about consumers, then why are they on FACEBOOK!??? Facebook is trying to placate us by making tiny changes, BUT MONEY is all they care about!!
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ID
#1359034 Review #1359034 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Stop lying!
New Reviewer

Worthless coupons

Obtained Good Rx coupons from internet for discount rates on Hepatitis "A" inoculation at HEB grocery pharmacy, Wallgreens pharmacy, CVS pharmacy and Kroger grocery pharmacy. None of these companies would honor the coupon and each verified through phone calls to their main offices that the coupon could not be honored. While I was at HEB awaiting a ruling from their headquarters, a lady tried to present another Good Rx coupon for some prescription pills and she was turned away as well. I thought that this was a strange offer when I saw Good RX's TV adds and wondered how they made money. I still don't know how they make money but I now know for sure that they are bogus and are running a scam. I suggest that one stay clear of this BS coupon scam.
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ID
#1254253 Review #1254253 is a subjective opinion of poster.
Location
Santa Monica, California
Product
Goodrx Coupon
Cons
  • That none of the advertised providers would honor the coupon
Reason of review
Order processing issue
Loss
$75
Preferred solution
Stop advertising a false service.

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