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Verified Reviewer
New Reviewer

False advertising

Update by user Feb 16, 2021

Have not been contacted

Original review posted by user Feb 16, 2021
You have on Goodrx the price of medicine and Kroger will not honor the price. They said that OFTEN your prices are WRONG. Why do you post prices that are incorrect and that will not be honored? The med.. Floxetine 20mg 90 caps. Your price..$6. Their price ..$9 Date .. 2/12/2021 Store name.. Kroger Store Address .. 702 Winfield Dunn Parkway Sevierville,TN 37876 I have also purchased the Kroger discount card from your company. ($36. per year) PLEASE correct this issue. And let me know what has been done about it.
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1 comment
#1990458

Hello Sheila! Thank you for bringing this to our attention, and we apologize for the inconvenience this has caused you.

We reached out to the Kroger pharmacy, and it seems that they processed your Kroger Rx savings card rather than a GoodRx coupon, so we are unable to troubleshoot any further on our end. Please contact Kroger support directly at 1-855-912-6346 to further investigate the issue.

ID
#2422978 Review #2422978 is a subjective opinion of poster.
Loss
$3
Preferred solution
Stop lying
New Reviewer

Illegal transaction

Did not authorize any payment this needs to stop now, or will have legal proceedings to this transaction. 5.99 charge will stop by 2/16/2021 STOP IMMEDIATELY OR I WILL SUE!!!

User's recommendation: This is a shady company, they took my money at 1:00 am in the morning without permission.

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1 comment
#1990461

Hi Ela! We would be happy to help you cancel your GoodRx Gold account and offer you a refund.

Feel free to give us a call at 1-855-487-0694, our GoodRx Gold Advocacy Team would love to assist you. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

ID
#2422485 Review #2422485 is a subjective opinion of poster.
Cons
  • Steal money
Loss
$6
Preferred solution
Full refund
New Reviewer

Need to make a payment

I need to make a payment with a different card. I am in need of my medication. It is ready to be picked up, but I can't afford it. Please help
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1 comment
#1990462

Hi Olia! Please give us a call at 1-855-487-0694.

Our GoodRx Gold Advocacy Team would be happy to assist you with updating your payment information. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

ID
#2400132 Review #2400132 is a subjective opinion of poster.
Pros
  • Good prices
Preferred solution
I need to make a payment so that I can get my medication. PLEASE

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Deceptive coupon price for Fred Meyer

Fred Meyer coupon price from good rx for my medication was $60.67 for one month. I print coupon out that morning went to Fred Meyer and good rx according to them was $87.34. Quite a price difference. Would really appreciate getting the actual price closer to what is actually being charged. Due to that deception, I am transferring my prescription to Walgreens. Very unhappy.

User's recommendation: Watch price differences of coupon and actual price charged. I ended up paying $26 67 more. Quite the price differnece.

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2 comments
#1990944

Hi Karen! We're unable to send you a private message at this time, however, we'd love to look into this issue for you.

Please fill out this form and we will be sure to investigate immediately. https://support.goodrx.com/hc/en-us/requests/new?ticket_form_id=360001432931

#1990463

Hi Karen! We are so sorry to hear about the issue you've experienced at Fred Meyer pharmacy. We've sent you a private message directly to investigate further.

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ID
#2391740 Review #2391740 is a subjective opinion of poster.
Product
Goodrx Coupon
Loss
$27
Preferred solution
keep pharmacies honest. try to have accurate price for prescriptions. $26.67 above the price on coupon is way off.
New Reviewer

Unable to use home delivery function supplied by pharmacy

Used GoodRx to help purchase prescription medication from CVS pharmacy. Informed by CVS pharmacy that GoodRx does not allow home delivery of prescription purchased through its services. What an inconvenience, especially during a pandemic!

User's recommendation: Only use GoodRx if minimizing contact is not a priority.

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ID
#2373360 Review #2373360 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

To cancel subscription

We keep receiving shipments from a precious resident at our property. Please stop sending them to our house
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ID
#2369947 Review #2369947 is a subjective opinion of poster.
Location
Richmond, Virginia

Suspicious

I got a call regarding prescriptions, that wasnt the weird part, how the conversation started off was more like: Hi do you live in ******** ** and do you want free discounted prescription drugs including codeine, hydro**, and pain pills? Well sign up on our website to get your free prescription filled.... also theyre promoting like a fake gold membership... :D

User's recommendation: Don’t trust.

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ID
#2341066 Review #2341066 is a subjective opinion of poster.
New Reviewer

Unknown charge after paying annual subscription, in full

"Call cannot be completed as the called party is not available"

User's recommendation: Use another number.

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ID
#2330058 Review #2330058 is a subjective opinion of poster.
Location
Southfield, Michigan

I can't figure out how to change my payment to a different way to pay the pre.ium.

Why is it so hard to find out where I can go to change my bill premium from a cancelled credit card to my checking account. Please contact me.Makem Joyce Graham - Members ID HF77LT74. Cell 573-795-****. Email: joyceelainegraham@***.com.
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ID
#2318612 Review #2318612 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Insulin Prices

What the *** You people more than triple what my co-pay is with Medicare. Not a drug I can live without, Type2 diabetic.

User's recommendation: Check the prices for your meds before you submit them to GoodRx! In my case they were hundreds more than my co-pay.

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ID
#2309276 Review #2309276 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Cannot sign up on line

Your on-line sign up is totally worthless!!!!! When I try to type in my name it always comes up with my e-mail address and when I try to type in my address it goes to my e-mail address. There is no possibility of typing the name and address to order a card. This is a stupid way of getting customers since one cannot sign up. This needs to be corrected at once!!!!!!! If this is any indication of how the rest of your company works, it is a COMPLETE FAILURE.

User's recommendation: Call to get anything sensible done i.e. sign up!!!!!!!

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ID
#2308556 Review #2308556 is a subjective opinion of poster.
Cons
  • Horrible customer service
Preferred solution
Learn to have customers sign up correctly!!!!!!!
New Reviewer

Change billing

I want to change billing from Debra card to credit card
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ID
#2294276 Review #2294276 is a subjective opinion of poster.
Location
Bourbonnais, Illinois
New Reviewer

Coupon price was not honored

I went to p/u my prescription today the store would honor my good rx price, I had 2 coupons I printed yesterday and today, they both had the same price. I should of refused the prescription, had my doctor send it to another store. This is not the 1st time I have had this problem with this store

User's recommendation: Use another store for drugs.

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ID
#2281356 Review #2281356 is a subjective opinion of poster.
Product
Goodrx Coupon
Pros
  • Sometimes the price is worth the work
Cons
  • Not getting the price
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer

Does not apply

i would like to cancel my membership please i did not give permission to withdrawel from my account
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ID
#2276082 Review #2276082 is a subjective opinion of poster.
Location
Waynesboro, Pennsylvania
Loss
$6
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Response Time

I just signed up for GOOD RX - GOLD and needed to confirm a phone number with the Mail Order department. I was on hold for over 15 minutes and no one answered. Because of that, I've decided to not go with the Good Rx - Gold "Mail Delivery" and I'll just purchase it from a local pharmacy that accepts Good Rx - Gold. Plus, it's $10 cheaper locally, I just have to drive to get it.

User's recommendation: Forget Good RX Mail delivery - pick up you own prescriptions.

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ID
#2275810 Review #2275810 is a subjective opinion of poster.
Cons
  • Horrible customer service
Preferred solution
Let the company propose a solution