GoodRx
Reviews and Complaints
0
ISSUES RESOLVED
26
Company responses
50
TOTAL REVIEWS
816
CLAIMED LOSSES
3.7K
PAGE VIEWS
GoodRx Reviews
Suspicious
I got a call regarding prescriptions, that wasnt the weird part, how the conversation started off was more like: Hi do you live in ******** ** and do you want free discounted prescription drugs including codeine, hydro**, and pain pills? Well sign up on our website to get your free prescription filled.... also theyre promoting like a fake gold membership... :D
User's recommendation: Don’t trust.
ID
New Reviewer
Unknown charge after paying annual subscription, in full
"Call cannot be completed as the called party is not available"
User's recommendation: Use another number.
ID
Location
Southfield, Michigan
I can't figure out how to change my payment to a different way to pay the pre.ium.
Why is it so hard to find out where I can go to change my bill premium from a cancelled credit card to my checking account. Please contact me.Makem Joyce Graham - Members ID HF77LT74. Cell 573-795-****. Email: joyceelainegraham@***.com.
ID
Location
Indianapolis, Indiana
Insulin Prices
What the *** You people more than triple what my co-pay is with Medicare. Not a drug I can live without, Type2 diabetic.
User's recommendation: Check the prices for your meds before you submit them to GoodRx! In my case they were hundreds more than my co-pay.
ID
Location
Seattle, Washington
New Reviewer
Cannot sign up on line
Your on-line sign up is totally worthless!!!!! When I try to type in my name it always comes up with my e-mail address and when I try to type in my address it goes to my e-mail address. There is no possibility of typing the name and address to order a card. This is a stupid way of getting customers since one cannot sign up. This needs to be corrected at once!!!!!!! If this is any indication of how the rest of your company works, it is a COMPLETE FAILURE.
User's recommendation: Call to get anything sensible done i.e. sign up!!!!!!!
ID
Cons
- Horrible customer service
Preferred solution
Learn to have customers sign up correctly!!!!!!!
New Reviewer
Change billing
I want to change billing from Debra card to credit card
ID
Location
Bourbonnais, Illinois
New Reviewer
Coupon price was not honored
I went to p/u my prescription today the store would honor my good rx price, I had 2 coupons I printed yesterday and today, they both had the same price. I should of refused the prescription, had my doctor send it to another store. This is not the 1st time I have had this problem with this store
User's recommendation: Use another store for drugs.
ID
Product
Goodrx Coupon
Pros
- Sometimes the price is worth the work
Cons
- Not getting the price
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer
Does not apply
i would like to cancel my membership please i did not give permission to withdrawel from my account
ID
Location
Waynesboro, Pennsylvania
Loss
$6
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResponse Time
I just signed up for GOOD RX - GOLD and needed to confirm a phone number with the Mail Order department. I was on hold for over 15 minutes and no one answered. Because of that, I've decided to not go with the Good Rx - Gold "Mail Delivery" and I'll just purchase it from a local pharmacy that accepts Good Rx - Gold. Plus, it's $10 cheaper locally, I just have to drive to get it.
User's recommendation: Forget Good RX Mail delivery - pick up you own prescriptions.
ID
Cons
- Horrible customer service
Preferred solution
Let the company propose a solution
To cancel subscription
This service doesn't help me very much, so I want to cancel my membership &;;;;;;;;;; get a refund of $5.99 for the monthly charge. It was just posted to my bank account. Thank you!
ID
Location
Fayetteville, Georgia
New Reviewer
Upgrade not working
Upgrade not working, upgrade benefits denied. Upgrade benef
ID
Pros
- Great service
Preferred solution
Deliver product or service ordered
Pricing
I have Dakota Care insurance. I have met my deductible and to me the co-pay is still too high and can't afford. If I could get a coupon for the prescriptions will that even reduce after my co-pay. ie , I have a prescription for an inhaler and with my co-pay it is still over $80 and another prescription that is almost $70.00. That is very hard for me to do with all the other medications I take. Would the coupon be good for every month? I'm trying to decide what to do. I am on a very strict budget and any help would be appreciated.
ID
Preferred solution
Price reduction
Wears my order
Place order never got it
ID
Loss
$45
Problemseith pricing
The difference in price of my Rx from one month to another
ID
Location
Suwanee, Georgia
New Reviewer
Regarding coupon discount
I wanted to leave a review for Steven who gave me excellent customer service with an issue I had at Albertsons Sav On Pharmacy. He called the Pharmacy on my behalf and also is enlisting a patient advocate team to investigate.
ID
Location
Murrieta, California
Service
Goodrx Customer Care
Loss
$10
Preferred solution
Honor coupons
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel