GoodRx
Reviews and Complaints
0
ISSUES RESOLVED
33
Company responses
56
TOTAL REVIEWS
864
CLAIMED LOSSES
4.7K
PAGE VIEWS
GoodRx Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFalse advertising
Update by user Feb 16, 2021
Have not been contacted
Original review posted by user Feb 16, 2021
You have on Goodrx the price of medicine and Kroger will not honor the price. They said that OFTEN your prices are WRONG. Why do you post prices that are incorrect and that will not be honored? The med.. Floxetine 20mg 90 caps. Your price..$6. Their price ..$9 Date .. 2/12/2021 Store name.. Kroger Store Address .. 702 Winfield Dunn Parkway Sevierville,TN 37876 I have also purchased the Kroger discount card from your company. ($36. per year) PLEASE correct this issue. And let me know what has been done about it.
1 comment
ID
Loss
$3
Preferred solution
Stop lying
New Reviewer
Illegal transaction
Did not authorize any payment this needs to stop now, or will have legal proceedings to this transaction. 5.99 charge will stop by 2/16/2021 STOP IMMEDIATELY OR I WILL SUE!!!
User's recommendation: This is a shady company, they took my money at 1:00 am in the morning without permission.
1 comment
ID
Cons
- Steal money
Loss
$6
Preferred solution
Full refund
New Reviewer
Need to make a payment
I need to make a payment with a different card. I am in need of my medication. It is ready to be picked up, but I can't afford it. Please help
1 comment
ID
Pros
- Good prices
Preferred solution
I need to make a payment so that I can get my medication. PLEASE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDeceptive coupon price for Fred Meyer
Fred Meyer coupon price from good rx for my medication was $60.67 for one month. I print coupon out that morning went to Fred Meyer and good rx according to them was $87.34. Quite a price difference. Would really appreciate getting the actual price closer to what is actually being charged. Due to that deception, I am transferring my prescription to Walgreens. Very unhappy.
User's recommendation: Watch price differences of coupon and actual price charged. I ended up paying $26 67 more. Quite the price differnece.
2 comments
ID
Product
Goodrx Coupon
Loss
$27
Preferred solution
keep pharmacies honest. try to have accurate price for prescriptions. $26.67 above the price on coupon is way off.
New Reviewer
Unable to use home delivery function supplied by pharmacy
Used GoodRx to help purchase prescription medication from CVS pharmacy. Informed by CVS pharmacy that GoodRx does not allow home delivery of prescription purchased through its services. What an inconvenience, especially during a pandemic!
User's recommendation: Only use GoodRx if minimizing contact is not a priority.
ID
Preferred solution
Deliver product or service ordered
New Reviewer
To cancel subscription
We keep receiving shipments from a precious resident at our property. Please stop sending them to our house
ID
Location
Richmond, Virginia
Suspicious
I got a call regarding prescriptions, that wasnt the weird part, how the conversation started off was more like: Hi do you live in ******** ** and do you want free discounted prescription drugs including codeine, hydro**, and pain pills? Well sign up on our website to get your free prescription filled.... also theyre promoting like a fake gold membership... :D
User's recommendation: Don’t trust.
ID
New Reviewer
Unknown charge after paying annual subscription, in full
"Call cannot be completed as the called party is not available"
User's recommendation: Use another number.
ID
Location
Southfield, Michigan
I can't figure out how to change my payment to a different way to pay the pre.ium.
Why is it so hard to find out where I can go to change my bill premium from a cancelled credit card to my checking account. Please contact me.Makem Joyce Graham - Members ID HF77LT74. Cell 573-795-****. Email: joyceelainegraham@***.com.
ID
Location
Indianapolis, Indiana
Insulin Prices
What the *** You people more than triple what my co-pay is with Medicare. Not a drug I can live without, Type2 diabetic.
User's recommendation: Check the prices for your meds before you submit them to GoodRx! In my case they were hundreds more than my co-pay.
ID
Location
Seattle, Washington
New Reviewer
Cannot sign up on line
Your on-line sign up is totally worthless!!!!! When I try to type in my name it always comes up with my e-mail address and when I try to type in my address it goes to my e-mail address. There is no possibility of typing the name and address to order a card. This is a stupid way of getting customers since one cannot sign up. This needs to be corrected at once!!!!!!! If this is any indication of how the rest of your company works, it is a COMPLETE FAILURE.
User's recommendation: Call to get anything sensible done i.e. sign up!!!!!!!
ID
Cons
- Horrible customer service
Preferred solution
Learn to have customers sign up correctly!!!!!!!
New Reviewer
Change billing
I want to change billing from Debra card to credit card
ID
Location
Bourbonnais, Illinois
New Reviewer
Coupon price was not honored
I went to p/u my prescription today the store would honor my good rx price, I had 2 coupons I printed yesterday and today, they both had the same price. I should of refused the prescription, had my doctor send it to another store. This is not the 1st time I have had this problem with this store
User's recommendation: Use another store for drugs.
ID
Product
Goodrx Coupon
Pros
- Sometimes the price is worth the work
Cons
- Not getting the price
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer
Does not apply
i would like to cancel my membership please i did not give permission to withdrawel from my account
ID
Location
Waynesboro, Pennsylvania
Loss
$6
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResponse Time
I just signed up for GOOD RX - GOLD and needed to confirm a phone number with the Mail Order department. I was on hold for over 15 minutes and no one answered. Because of that, I've decided to not go with the Good Rx - Gold "Mail Delivery" and I'll just purchase it from a local pharmacy that accepts Good Rx - Gold. Plus, it's $10 cheaper locally, I just have to drive to get it.
User's recommendation: Forget Good RX Mail delivery - pick up you own prescriptions.
ID
Cons
- Horrible customer service
Preferred solution
Let the company propose a solution
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GoodRx
Hello Sheila! Thank you for bringing this to our attention, and we apologize for the inconvenience this has caused you.
We reached out to the Kroger pharmacy, and it seems that they processed your Kroger Rx savings card rather than a GoodRx coupon, so we are unable to troubleshoot any further on our end. Please contact Kroger support directly at 1-855-912-6346 to further investigate the issue.