GoodRx
Reviews and Complaints
0
ISSUES RESOLVED
25
Company responses
47
TOTAL REVIEWS
911
CLAIMED LOSSES
3.2K
PAGE VIEWS
GoodRx Reviews
Insulin Prices
What the *** You people more than triple what my co-pay is with Medicare. Not a drug I can live without, Type2 diabetic.
User's recommendation: Check the prices for your meds before you submit them to GoodRx! In my case they were hundreds more than my co-pay.
ID
Location
Seattle, Washington
New Reviewer
Cannot sign up on line
Your on-line sign up is totally worthless!!!!! When I try to type in my name it always comes up with my e-mail address and when I try to type in my address it goes to my e-mail address. There is no possibility of typing the name and address to order a card. This is a stupid way of getting customers since one cannot sign up. This needs to be corrected at once!!!!!!! If this is any indication of how the rest of your company works, it is a COMPLETE FAILURE.
User's recommendation: Call to get anything sensible done i.e. sign up!!!!!!!
ID
Cons
- Horrible customer service
Preferred solution
Learn to have customers sign up correctly!!!!!!!
New Reviewer
Change billing
I want to change billing from Debra card to credit card
ID
Location
Bourbonnais, Illinois
New Reviewer
Coupon price was not honored
I went to p/u my prescription today the store would honor my good rx price, I had 2 coupons I printed yesterday and today, they both had the same price. I should of refused the prescription, had my doctor send it to another store. This is not the 1st time I have had this problem with this store
User's recommendation: Use another store for drugs.
ID
Product
Goodrx Coupon
Pros
- Sometimes the price is worth the work
Cons
- Not getting the price
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer
Does not apply
i would like to cancel my membership please i did not give permission to withdrawel from my account
ID
Location
Waynesboro, Pennsylvania
Loss
$6
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResponse Time
I just signed up for GOOD RX - GOLD and needed to confirm a phone number with the Mail Order department. I was on hold for over 15 minutes and no one answered. Because of that, I've decided to not go with the Good Rx - Gold "Mail Delivery" and I'll just purchase it from a local pharmacy that accepts Good Rx - Gold. Plus, it's $10 cheaper locally, I just have to drive to get it.
User's recommendation: Forget Good RX Mail delivery - pick up you own prescriptions.
ID
Cons
- Horrible customer service
Preferred solution
Let the company propose a solution
To cancel subscription
This service doesn't help me very much, so I want to cancel my membership &;;;;;;;;;; get a refund of $5.99 for the monthly charge. It was just posted to my bank account. Thank you!
ID
Location
Fayetteville, Georgia
New Reviewer
Upgrade not working
Upgrade not working, upgrade benefits denied. Upgrade benef
ID
Pros
- Great service
Preferred solution
Deliver product or service ordered
Pricing
I have Dakota Care insurance. I have met my deductible and to me the co-pay is still too high and can't afford. If I could get a coupon for the prescriptions will that even reduce after my co-pay. ie , I have a prescription for an inhaler and with my co-pay it is still over $80 and another prescription that is almost $70.00. That is very hard for me to do with all the other medications I take. Would the coupon be good for every month? I'm trying to decide what to do. I am on a very strict budget and any help would be appreciated.
ID
Preferred solution
Price reduction
Wears my order
Place order never got it
ID
Loss
$45
Problemseith pricing
The difference in price of my Rx from one month to another
ID
Location
Suwanee, Georgia
New Reviewer
Regarding coupon discount
I wanted to leave a review for Steven who gave me excellent customer service with an issue I had at Albertsons Sav On Pharmacy. He called the Pharmacy on my behalf and also is enlisting a patient advocate team to investigate.
ID
Location
Murrieta, California
Service
Goodrx Customer Care
Loss
$10
Preferred solution
Honor coupons
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSubmitted scripts to CVS and Walmart, both claim they do not honor discount cards of any type. CVS said Good rx does not re-imburse them
WALMART said they do not take discount cards of any type. Multiple CVS locations told me they will no longer deal with Good RX because they do not get Re-imbursed.
User's recommendation: check pharmacy first.
ID
Product
Goodrx Coupon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWhere is the 80% discount
How is GoodRx 80% discounted?? BD Pen needles Ins 94.60 QTY 200 Goodrx 50.93 Victoza Ins 45.00 QTY 9 pens GoodRx 1043.21 Lantus Ins 45.00 QTY 15 pens GoodR 213.24
ID
Preferred solution
true discount
New Reviewer
Checked it out, No real savings!!
Insulin prices are ALL over $300.00, but Walmart has 3 insulin’s for $28.44! Please, listen to the ads and don’t fall for their hype and lies! There used to be truth in advertising, but it’s gone! It’s bad enough that our government officials take campaign funds from drug companies and the gun industry, when other countries have MUCH lower prices!!! And better laws! Facebook hosts so many companies, but those sites do NOT allow member comments! If a company is so big that they don’t care about consumers, then why are they on FACEBOOK!??? Facebook is trying to placate us by making tiny changes, BUT MONEY is all they care about!!
ID
Reason of review
Not as described/ advertised
Preferred solution
Stop lying!
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